REFUND POLICIES

 

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If the product is returned after usage, with any kind of damage (Small or Big) or without original packaging. You will not be eligible for refund.


Buyer pays return postage on the basis there is no manufacturing defect with the item(s). Must be shipped back to us.

Non-returnable items:
- Gift cards
- Downloadable software products

To complete your return, we require a receipt or proof of purchase.

 

Cancelation Policy

Once the order is placed, Customers will have 24 hours to cancel their orders before the products are dispatched or customers can reject the product at the time of delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1-7 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@tocgwatches.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for a different item, send us an email at info@tocgwatches.com.

Shipping
To return your product, you should email info@tocgwatches.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.


Depending on where you live, the time it may take for your exchanged product to reach you, may vary.